ICANotes - Notice history

All systems operational

ICANotes Classic (ehr.icanotes.com) - Operational

100% - uptime
Nov 2024 · 99.96%Dec · 99.94%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

E-prescribing - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

E-billing - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Email Services - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Support Reachability (Phone/Chat) - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

SMS Messaging Services - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

ICANotes Sales Site - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Phone System - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

No notices reported this month

Dec 2024

ICANotes Login Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com.

    Thank you for your patience while we work to restore access as quickly as possible.

Dr First Confirmed (Partial) Outage
  • Resolved
    Resolved

    ICANotes Support is receiving reports of prescribers receiving errors in DrFirst. These reports are being forwarded to DrFirst for immediate assistance. We appreciate your patience while we look for guidance from the vendor.

    UPDATE 1:50PM EST: Dr First has identified the issue and is implementing a fix

Nov 2024

ICANotes Login Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
ICANotes Login Issues
  • Resolved
    Resolved

    This incident has been resolved.

ICANotes Login Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com.

    Thank you for your patience while we work to restore access as quickly as possible.

Nov 2024 to Jan 2025

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