ICANotes - ICANotes Login Issues – Incident details

All systems operational

ICANotes Login Issues

Resolved
Operational
Started 3 months agoLasted about 1 hour

Affected

ICANotes Classic (ehr.icanotes.com)

Partial outage from 6:56 PM to 7:25 PM, Operational from 7:25 PM to 7:30 PM, Partial outage from 7:30 PM to 7:53 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com.

    Thank you for your patience while we work to restore access as quickly as possible.