Duration: 21 minutes

Affected Components:

Sep 29, 22:12:10 GMT+0
Resolved - We implemented a fix and are currently monitoring the result..

Sep 29, 21:50:50 GMT+0
Identified - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com. Thank you for your patience while we work to restore access as quickly as possible..

Affected Components:

Sep 1, 15:55:01 GMT+0
Resolved - ICANotes Plus - Professional Application (app.icanotes.com) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 1, 15:53:12 GMT+0
Investigating - ICANotes Plus - Professional Application (app.icanotes.com) is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 6 minutes

Affected Components:

Aug 19, 16:09:23 GMT+0
Resolved - This incident has been resolved..

Aug 19, 16:03:12 GMT+0
Investigating - We're currently experiencing an error when accessing the documents tab. It is currently being investigated by our IT department..

Duration: 40 minutes

Affected Components:

Aug 18, 12:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 18, 11:50:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 15 minutes

Affected Components:

Aug 11, 17:12:10 GMT+0
Resolved - This incident has been resolved..

Aug 11, 16:57:32 GMT+0
Investigating - Dr.first has informed ICANotes that some customers are experiencing problems connecting to their application see the status below: **Investigating** \- Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible. Aug 11, 2026 - 12:44 EDT You can track this status directly from Dr.first at: <https://drfirst.statuspage.io/>.

Duration: 3 hours

Affected Components: ,

Jul 22, 21:00:00 GMT+0
Resolved - This incident has been resolved..

Jul 22, 18:59:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 22, 18:00:06 GMT+0
Investigating - We are currently investigating this incident. Both the Classic and Plus product use Invalon for customers that have a relationship with this claim processing vendor. We are in contact w/ Inovalon to determine the issue and their expected fix and fix-date..

Affected Components:

Jul 22, 17:46:40 GMT+0
Resolved - This incident has been resolved..

Jul 22, 13:00:00 GMT+0
Resolved - Intermittent slowness was observed widely in the application, showing overloading of the system caching layer that had not been observed previously. Spot fixes seem to be providing relief. Improved cache configuration will be deployed soon to stabilize the issue for the long term..

Jul 18, 11:07:27 GMT+0
Resolved - ICANotes Plus - Patient Portal (https://myportal.icanotes.com) is back up. This incident was automatically resolved by Instatus monitoring..

Jul 18, 04:08:10 GMT+0
Investigating - ICANotes Plus - Patient Portal (https://myportal.icanotes.com) is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour and 5 minutes

Jul 10, 14:24:10 GMT+0
Resolved - This incident has been resolved..

Jul 10, 13:56:00 GMT+0
Monitoring - \-Update: Around 9:50am ET we applied a fix allowing those affected to be able to log in. We expect logins might be slower at this time and might require some users to reload the page in order to see the changes take effect on their web browsers. We will be monitoring the site while this is ongoing..

Jul 10, 13:19:00 GMT+0
Investigating - We have identified an issue that caused some users to be unable to log in with ICANotes, and we are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to [**ticket@icanotes.com**](mailto:ticket@icanotes.com). Thank you for your patience while we work to restore access as quickly as possible..

Duration: 9 hours and 46 minutes

May 6, 03:55:00 GMT+0
Resolved - This incident has been resolved..

May 5, 18:08:57 GMT+0
Identified - **Identified** – Our Sales & Marketing website [www.icanotes.com](http://www.icanotes.com) is currently unavailable. This will not affect our product login pages like [**ehr.icanotes.com**](http://ehr.icanotes.com) or [**app.icanotes.com**](http://app.icanotes.com) We appreciate your patience and will update this page as soon as normal access is restored.

Duration: 37 minutes

Apr 7, 18:02:58 GMT+0
Resolved - This incident has been resolved..

Apr 7, 17:53:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 7, 17:25:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 7, 17:25:30 GMT+0
Investigating - We have identified an issue that caused some users to be disconnected and is continuing to cause login issues with ICANotes, and we are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to [ticket@icanotes.com](mailto:ticket@icanotes.com). Thank you for your patience while we work to restore access as quickly as possible..

Duration: 1 hour

Jan 29, 14:29:49 GMT+0
Resolved - This incident has been resolved..

Jan 29, 13:29:51 GMT+0
Identified - **Identified** – Our Sales & Marketing website www.icanotes.com is currently unavailable. While we work to restore service, visitors are being temporarily redirected to our secure product login page. This will not affect our product login pages like [ehr.icanotes.com](http://ehr.icanotes.com) or [app.icanotes.com](http://app.icanotes.com) We appreciate your patience and will update this page as soon as normal access is restored..

Duration: 1 hour and 3 minutes

Oct 20, 11:39:48 GMT+0
Resolved - This incident has been resolved..

Oct 20, 10:58:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 20, 10:36:28 GMT+0
Identified - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com. Thank you for your patience while we work to restore access as quickly as possible..

Duration: 20 hours and 2 minutes

Affected Components:

Oct 14, 13:34:30 GMT+0
Resolved - This incident has been resolved..

Oct 13, 17:32:07 GMT+0
Investigating - We’re currently experiencing an issue affecting SMS appointment reminders. This is due to a temporary problem with our third-party messaging provider. We’re in communication with their team, who is actively working on resolving the issue. There’s no action required on your end at this time. We’ll update this message once the service is restored. We apologize for the inconvenience and appreciate your patience while this is being resolved.

Duration: 1 hour and 1 minute

Affected Components:

Oct 2, 16:57:37 GMT+0
Resolved - This incident has been resolved..

Oct 2, 15:57:14 GMT+0
Identified - We are currently experiencing issues accessing e-prescribe. Our third-party vendor is aware of the issue and actively investigating to implement a fix. The goal is to resolve this as quickly as possible. Thank you for your patience as they work to address this matter. We will continue to monitor the situation and provide updates as needed..

Oct 2, 15:56:59 GMT+0
Investigating - We are currently experiencing issues accessing e-prescribe. Our third-party vendor is aware of the issue and actively investigating to implement a fix. The goal is to resolve this as quickly as possible. Thank you for your patience as they work to address this matter. We will continue to monitor the situation and provide updates as needed..

Duration: 7 hours and 12 minutes

Sep 1, 12:33:20 GMT+0
Resolved - This incident has been resolved..

Sep 1, 05:21:45 GMT+0
Monitoring - Dear Valued Customer, We ask that you please log off and save your work by 11:59 pm Eastern on Sunday 8/31/2025 as ICANotes will be performing a mandatory server update. You will be automatically signed out at least once during this maintenance window. Logging in during the maintenance window could inform you that the server is not reachable or in Read-Only mode, permitting you access to previously entered data without the ability to make modifications or create new notes. We are estimating the maintenance window may take upwards of 5 hours..

Duration: 29 minutes

Affected Components:

Aug 12, 16:41:38 GMT+0
Resolved - This incident has been resolved..

Aug 12, 16:12:30 GMT+0
Identified - We’re currently experiencing an issue where newly created patient charts are not appearing in the Upload Site. Our team is actively working on resolving this as quickly as possible. Thank you for your patience..

Duration: 19 minutes

Affected Components:

Jun 12, 19:11:26 GMT+0
Resolved - This incident has been resolved..

Jun 12, 18:52:24 GMT+0
Investigating - **Our chat support is currently down due to a known issue with our third-party chat provider.** We are actively working with them to restore service as quickly as possible. In the meantime, please reach out to our support team by: 📞 **Calling:** 443-569-8778 📧 **Emailing:** [ticket@icanotes.com](mailto:ticket@icanotes.com) Thank you for your patience and understanding!.

Duration: 1 hour and 35 minutes

Dec 23, 16:06:25 GMT+0
Resolved - This incident has been resolved..

Dec 23, 14:48:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 23, 14:31:15 GMT+0
Identified - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com. Thank you for your patience while we work to restore access as quickly as possible..

Affected Components:

Dec 16, 16:35:02 GMT+0
Resolved - ICANotes Support is receiving reports of prescribers receiving errors in DrFirst. These reports are being forwarded to DrFirst for immediate assistance. We appreciate your patience while we look for guidance from the vendor. UPDATE 1:50PM EST: Dr First has identified the issue and is implementing a fix.

Duration: 17 minutes

Nov 18, 16:58:09 GMT+0
Resolved - This incident has been resolved..

Nov 18, 16:51:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 18, 16:41:01 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 11, 14:04:17 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Nov 6, 19:53:53 GMT+0
Resolved - This incident has been resolved..

Nov 6, 19:30:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 6, 19:25:07 GMT+0
Resolved - This incident has been resolved..

Nov 6, 19:16:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 6, 18:56:26 GMT+0
Investigating - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to [ticket@icanotes.com](mailto:ticket@icanotes.com). Thank you for your patience while we work to restore access as quickly as possible..

Duration: 1 hour and 4 minutes

Oct 28, 14:47:59 GMT+0
Resolved - This incident has been resolved..

Oct 28, 14:14:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 28, 13:43:58 GMT+0
Identified - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com. Thank you for your patience while we work to restore access as quickly as possible..

Duration: 1 day, 6 hours and 43 minutes

Sep 4, 14:09:41 GMT+0
Resolved - This incident has been resolved..

Sep 4, 13:38:58 GMT+0
Identified - We have identified an issue that is causing login issues with ICANotes, and are working to implement a fix. Please keep in mind that chat and call volume will be higher than normal at this time. If you wish to report details of your login issues, please submit a ticket to ticket@icanotes.com. Thank you for your patience while we work to restore access as quickly as possible..

Duration: 1 hour

Affected Components: , ,

Jan 12, 07:59:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 12, 06:59:01 GMT+0
Identified - Maintenance is now in progress.

Jan 12, 06:59:00 GMT+0
Identified - Dear Valued Customer, We ask that you please log off and save your work by 11:59 pm Eastern on Thursday 1/11/2024 as ICANotes will be performing a mandatory server update. You will be automatically signed out at least once during this maintenance window. Logging in during the maintenance window could inform you that the server is not reachable or in Read-Only mode, permitting you access to previously entered data without the ability to make modifications or create new notes. We are estimating the maintenance window will take no longer than 1 hour and Full Access will be restored before 1:00 am Eastern on Friday for all customers..

Duration: 30 minutes

Affected Components:

Nov 11, 06:29:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 11, 05:59:01 GMT+0
Identified - Maintenance is now in progress.

Nov 11, 05:59:00 GMT+0
Identified - Our team will be performing planned upgrades and maintenance related to the document upload site. During this time (**from 12:59pm ET to 1:30am ET**), you may experience brief disconnections. *Please note that your access to other components of the program, including ICANotes and Patient Portal, will remain unaffected*. We appreciate your patience and understanding while we work to ensure our systems meet or exceed quality expectations for our customers. For any urgent concerns, please contact our support team at ticket@icanotes.com. Thank you for your cooperation..

Duration: 30 minutes

Affected Components:

Nov 11, 05:29:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 11, 04:59:01 GMT+0
Identified - Maintenance is now in progress.

Nov 11, 04:59:00 GMT+0
Identified - Our team will be performing planned upgrades and maintenance related to the document upload site. During this time (**from 11:59pm ET to 12:30am ET**), you may experience brief disconnections. *Please note that your access to other components of the program, including ICANotes and Patient Portal, will remain unaffected*. We appreciate your patience and understanding while we work to ensure our systems meet or exceed quality expectations for our customers. For any urgent concerns, please contact our support team at ticket@icanotes.com. Thank you for your cooperation..

Duration: 7 hours and 30 minutes

Affected Components: , , , , ,

Jun 7, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 7, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 02:30:00 GMT+0
Identified - You might experience slowness or disconnections throughout the night of 6/6/2022 into 6 am ET 6/7/22 As we are planning for scheduled maintenance during that time. Please note we will aim to minimize customer downtime but our goal is to resolve the slowness problems experienced Monday and last Friday afternoon. Any questions please reach out to our 24/7 phone support (443) 569-8778.