ICANotes - Inovalon Claim processing unavailable – Incident details

All systems operational

Inovalon Claim processing unavailable

Resolved
Degraded performance
Started about 2 months agoLasted about 3 hours

Affected

ICANotes Classic

Degraded performance from 6:00 PM to 9:00 PM

EHR (ehr.icanotes.com)

Degraded performance from 6:00 PM to 9:00 PM

ICANotes Plus

Degraded performance from 6:00 PM to 9:00 PM

ICANotes Plus - Professional Application (app.icanotes.com)

Degraded performance from 6:00 PM to 9:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. Both the Classic and Plus product use Invalon for customers that have a relationship with this claim processing vendor. We are in contact w/ Inovalon to determine the issue and their expected fix and fix-date.