ICANotes - 3rd Party Vendor Issues related to DrFirst and One Span tokens – Incident details

All systems operational

3rd Party Vendor Issues related to DrFirst and One Span tokens

Resolved
Operational
Started over 2 years agoLasted 4 hours 37 minutes

Affected

ICANotes Classic

Operational from 6:54 PM to 11:32 PM

E-prescribing

Operational from 6:54 PM to 11:32 PM

Updates
  • Resolved
    UTC
    Resolved

    DrFirst has reported that this issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our e-prescribe vendor partner, Rcopia/DrFirst, has reported an issue related to OneSpan tokens.

    "Some customers may experience inability to send controlled substance prescriptions electronically when using OneSpan hard tokens. This is an issue with our 3rd party vendor and they are working to resolve it as quickly as possible."

    We are monitoring this issue and will keep our status page updated.